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Patient Experience Lead

Band 8a

Main area
Patient Experience
Band 8a
Full Time 37.5 hours per week
Job ref
Maidstone Hospital
£44,606 - £50,819 pa pro rata
02/08/2019 23:59

It’s an exciting time to join Maidstone and Tunbridge Wells NHS Trust as we strive to become an outstanding provider of care and the best place to work.

We have an ambitious Quality Improvement programme underway and are looking for enthusiastic and committed individuals to help us make a real difference.

As part of this programme, we are now looking to recruit a Patient Experience Lead to deliver and embed the Trust’s Patient Experience Strategy ‘Making it Personal’.  You will lead on key elements of Patient Experience and the successful candidate will have the opportunity to develop innovative practice in providing high quality care to patients.

In this exciting role that spans the full range of our services, we are looking for an experienced, motivated individual who has worked at a senior level within Patient Experience. It is important that you are able to work autonomously and provide strong leadership and professional advice.

This is a fantastic opportunity to make a difference to our patients’ experience at Maidstone and Tunbridge Wells NHS Trust. If you are passionate about improving patient experience and would like to help us continue to embed a culture of Quality Improvement across the Trust we would love to hear from you.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at standard level.

As an inclusive employer, we are committed to having a diverse workforce and being a Stonewall Diversity Champion and Disability Confident Committed Employer we are working to create a workplace that enables all staff to reach their full potential.  We, therefore, encourage applications from BME people, LGBT+ people and people with disabilities.

Closing Date: Friday 2nd August 2019 

Interviews: To be confirmed

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

Gemma Craig Deputy Chief nurse

01622 228772 or