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Senior IT Technician

Band 5

Main area
Information Technology
Band 5
Full Time 37.5 hours per week
Job ref
Maidstone Hospital
£24,214 - £30,112 pa pro rata
28/05/2019 23:59
Interview date

Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services, such as Oncology and Ophthalmology, across a wider area.

The Trust has two main hospital sites, the Tunbridge Wells Hospital at Pembury, and Maidstone Hospital.

We require an experienced Senior IT Support engineer who will be able to hit the ground running. The role comprises of Desktop Support at a senior level as well technical Service Desk cover. You will spend your time on rotation between our two main hospital sites as well as our Service Desk in Aylesford.

Your duties will include:

  • The day to day second line resolution of incidents, service requests and effecting approved changes.
  • To be the first point of contact for all incidents, change and service requests on the Service Desk.
  • Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and employees.
  • Configuration, deployment and maintenance of desktop PCs, laptops and tablets.
  • Configuration, support and maintenance of mobile and audio visual technology.
  • Updating of incident and request tickets within the Service Management tool.
  • Documentation of procedures.
  • Project work as required.
  • Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
  • Network configuration as required including port patching and fault diagnosis. 
  • 37.5 hours per week, Monday to Friday, on shift between 8am-6pm.
  • Travel – you will be required to travel between our three main sites as well as to our satellite sites around Kent and Surrey.

We are looking for the following experience:

  • Demonstrable experience with using the Freshservice call logging system – managing queues and SLA
  • Demonstrable experience with using Novell ZenWorks for device management
  • Demonstrable experience with using McAfee ePO
  • Demonstrable experience of working in and supporting acute hospital sites.
  • Demonstrable experience of supporting satellite sites.
  • Demonstrable experience in the development and maintenance of a ‘gold’ image
  • Demonstrable experience ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool

As an inclusive employer, we are committed to having a diverse workforce and being a Stonewall Diversity Champion and Disability Confident Committed Employer we are working to create a workplace that enables all staff to reach their full potential.  We, therefore, encourage applications from BME people, LGBT+ people and people with disabilities.

Closing date: Tuesday 28th May 2019                 

Interview date: Friday 6th June 20119                

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Tim Marshall via email on